Our Returns & Refunds Guarantee for Dartmouth Park Flowers
Our Fresh Flowers Guarantee
At Florist Dartmouth Park, we are passionate about delivering the freshest and most beautiful blooms to our valued customers throughout Dartmouth Park. Whether you're ordering for your home, office, or sending a floral gift, you can count on pristine quality and service every time. To give you full confidence in our flowers, we offer our Fresh Flowers Guarantee — your assurance that every bouquet or arrangement arrives looking stunning and remains fresh for days to come.
Damaged-on-Arrival Policy
Our team takes every possible precaution to protect your flowers during transit. However, if even the best care falls short and your flowers arrive damaged or not up to our standards, please notify us as soon as possible. To help us resolve the issue quickly, we ask that you:
- Contact us on the same day your order arrives.
- Provide a photograph of the damaged flowers for our records and quality control.
- Keep the arrangement as received until we advise further, as we may need to collect or view it for assessment.
Your satisfaction is our priority, and every claim is handled with urgency and care by our local Dartmouth Park team.
Freshness Window
We guarantee that our flowers will remain fresh and visually delightful for at least five days from the date of delivery, provided they are cared for according to the instructions provided. Flowers are naturally sensitive and some varieties have shorter natural vase lives; nevertheless, every stem in your arrangement is carefully selected for longevity. If you notice your flowers fading before the five-day window, please get in touch with us promptly so we can make it right.
Refund & Replacement Options
Should your flowers arrive in less than perfect condition, or if they do not meet our Fresh Flowers Guarantee, you are entitled to one of the following solutions:
- Replacement Arrangement: We will create and deliver a fresh replacement bouquet, tailored to your original order specifications.
- Full or Partial Refund: Depending on the circumstances and the extent of the issue, we will issue a full or partial refund to your original payment method.
Your preference is important to us, and we aim to process all refunds and replacements as quickly as possible to ensure you enjoy your beautiful flowers as intended.
How to Make a Complaint
If you are dissatisfied with any aspect of your experience, we want to hear from you. Our small, dedicated team in Dartmouth Park treats every complaint with professionalism and care. Please reach out to us with your order details, a clear description of your concern, and any supporting information or photos. We will thoroughly investigate your complaint, keep you updated at every stage, and propose a resolution that ensures you continue to have confidence in our service.
Trusted Local Florist for Dartmouth Park
Florist Dartmouth Park is proud to serve both local households and businesses with prompt delivery and attentive, friendly service. We are a community-minded business dedicated to upholding a reputation for quality, trust, and fresh flowers every day. Thank you for choosing us as your Dartmouth Park florist — your satisfaction remains our top priority.
